Reducing Burnout Among Mental Health Workers: How Community Behavioral Health Clinics Can Support Their Clinician Teams

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Today, behavioral health providers are striving to meet the growing demand for their services. Driven by the chaos and spillover effects of the epidemic – it continues to push mental health clinicians toward it. Add case loads In addition to the previously recorded programs – these conditions provide a serious recipe for burnout.

It is defined as “a chronic stress reaction characterized by emotional exhaustion, isolation, and a lack of personal accomplishment.” Agency for Healthcare Research and Quality, burnout is a chronic problem. Self-reported Burnout among psychiatrists hovers at a staggering 78% When approaching 50% of psychotherapists Report job burnout. It is not surprising that clinics have little time to take care of themselves, and more clients means an endless list of administrative tasks, which makes it almost impossible to keep up.

Covid: fuel for the fire

The Covid-19 pandemic has been stopped Almost all sections of societyTrigger a 25% global increase in stress and anxietyAs well as addiction and substance abuse, and increased demand for mental health services. This increase in client volume, coupled with therapists’ use of telehealth and virtual care delivery, has forced clinicians to be increasingly responsive as they contend with cyclical change and uncertainty. Risks of exposure to people who continue to do physical work persist as a form of stress. For those able to work remotely, the initial refuge in the safety of their home gradually turned into isolation and fewer opportunities for peer relationships and support from colleagues.

Mental health deaths continue in the so-called “long-tail” covid arena.Shadow plague” Adding to the lesser-known aspect of the inflammatory response to medical professionals. compassion fatigue, Reducing their ability to empathize with customers and provide the best possible treatment. in At least in some casesCompassion fatigue has caused therapists to leave the field, further contributing to the shortage of therapists. As clinicians leave the profession or retire, it is critical to reduce burnout rates, alleviate compassion fatigue, and provide a clear path to support essential mental health care.

Driving organizational changes to support clinicians

Trends affecting mental health treatment are impacting community behavioral health clinics as therapists struggle with ever-increasing caseloads. Leaders in these clinics are well aware of the challenges their clinics face, and many have started their careers as therapists themselves. They are working to reduce fatigue and compassion fatigue among their clinical teams by providing administrative and organizational initiatives and resources to enhance mental health. The goal is to use every means available to reduce the burden on clinicians and provide appropriate support and improve their performance.

In our work with mental health clinics, we’ve seen forward-looking organizations address the new challenges their clinics face by rethinking everything from management styles, to clinical workflows, to the use of new technology. In short, realizing that things don’t have to be done the way they’ve always been done, making fair changes in practices and policies is helping to alleviate burnout and complacency.

Here are some principles we’ve seen successful organizations adopt to reduce burnout that serve as guidelines for the larger mental health clinic community.

  • Keep the lines of communication open.

Leaders who encourage therapists to openly share their concerns with their clinical teams and encourage two-way communication are having great success in reducing burnout. Therapists, especially those who provide telehealth services, may be more isolated and need additional support. By providing forums for input, whether through walk-in calls, surveys, or other means, clinic management can better assess the overall pressures faced by their teams and encourage individuals to seek regular support, whether through EAPs or other systems. And informal, prepared for this purpose.

  • Increase operational efficiency.

Although clinic schedules are incredibly strict, leaders encourage flexibility as much as possible. Therapists are encouraged to take their own mental health days, and work flexible hours as needed. Some clinics are implementing staff safety breaks into their schedules to re-center between sessions. Studies have confirmed that Providing flexibility to teams It can increase job satisfaction and reduce burnout and stress. Allowing therapists to slow down, enjoy time with their families, and take time for self-care can go a long way toward reducing burnout.

  • Tech-enables clinical workflows.

The pandemic has forced providers to rethink how they deliver services and increased use of technology such as telehealth. At the same time, clinical leaders are taking a critical look at clinical workflows to determine what is working, what needs to be improved, and where new technology can make a difference.

One area ripe for improvement and fair use of technology is documentation. The documentation burden on clinics is straining limited clinical capacity and has been shown to be a major factor. Contribute to burning. On average, clinics spend a The third time registering customer information To meet electronic health records (EHR) and insurance code requirements. These processes have the ability to shift and focus time. Providing proper care to customers In ways that exacerbate time and energy shortages, therapist overload.

Any technology tool that allows for a reduction in documentation time can have a significant impact on keeping clinicians connected to their original purpose. In the past, there weren’t many options for recording and creating session notes beyond a manual document. Today, however, there are many advanced technologies, including artificial intelligence tools, that allow automatic grading of previously unavailable documents. Clinics that embrace technology to help reduce the time clinicians spend on paperwork can prevent burnout.

Winning clinical safety

Mental health clinics have not been immune to larger social forces affecting workplaces, including the “Great Resignation,” which places more emphasis on employee well-being. This focuses on burnout, which requires new methods to support the emotional, cognitive and physical outcomes of care. Empowering clinics with the tools and support they need allows them to focus on client safety without sacrificing their own health and ability to do their jobs. Clinics that embrace these principles are better positioned to retain and recruit clinicians to meet the growing needs of their communities.

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