Novant Health notifies patients of information privacy risks


Winston-Salem, NC, August 19, 2022 /PRNewswire/ — In an effort to be as transparent as possible, Novant Health has shared that it is sending letters to some of its patients following the disclosure of protected health information (PHI) due to an online misconfiguration at Pixel. Tracking device.

in May 2020As our nation faces the onset of the COVID-19 pandemic, Novant Health has launched a promotional campaign to connect more patients to the Novant Health My Chart patient portal, with the goal of improving access to care through virtual visits and preventing further access. Limits of care in the body. This campaign included Facebook ads and a Meta (Facebook parent company) tracking pixel placed on Novant Health’s website to understand the success of those efforts on Facebook. A pixel is a code commonly used by organizations to measure activity and experiences on their website. In this case, the pixel was configured incorrectly and may have allowed certain personal information from the Novant Health website and MyChart portal to be transferred to Meta.

When it became aware that Pixel had the potential to transmit unwanted data to Meta, Novant Health disabled the Pixel as a precaution and began an investigation to determine how much data was being transmitted. Based on that investigation, Novant Health decided June 17, 2022Sensitive information or PHI could have been disclosed to Meta based on user activity within the Novant Health website and MyChart portal. This information may include the affected patient: such as email address, phone number, computer IP address and contact information entered into Emergency Contacts or Advanced Care Plan; and information such as appointment type and date, physician selected, button/menu selections, and/or content typed into free text boxes. The information does not include social security numbers or other financial information unless entered into the user’s free text box. The letter sent to each patient states that such financial information may be involved.

Based on its investigation, Novant Health is not aware of any improper use or attempt of any patient information by Meta or any other third party. According to Facebook’s terms and conditions, they have policies and filters that block sensitive personal information and do not include that information in their ad manager. However, to be safe and transparent, Novant Health is sending letters to affected patients, including some patients of independent doctors and facilities that use the Novant Health MyChart medical record. Novant Health has implemented additional structure, governance and policies around the use of pixels and is taking steps to ensure this does not happen again.

New Hanover Regional Medical Center patients will not be affected by this event.

In addition to the resources shared, patients can call or visit Novant Health at 704-561-6950. www.novanthealth.org/pixel. In addition, patients can visit https://consumer.ftc.gov/online-security To learn more about best practices for protecting their information online.

Novant Health takes privacy and personal information seriously and values ​​patient trust in keeping patients’ medical information confidential. Novant Health will continue to be as transparent as possible and provide information to patients.

About Novant Health

Novant Health is an integrated network of hospitals, physician clinics and outpatient facilities that provide a seamless and convenient healthcare experience in communities. North Carolina, South CarolinaAnd Georgia. The Novant Health network consists of more than 1,800 physicians and more than 35,000 team members who provide care in more than 800 locations. In the year In 2021, Novant Health offered more 1.1 billion dollars in Community benefitIncluding financial support and services.

For more information please visit our website NovantHealth.org. You can also follow us. Facebook, Instagram, Twitter And LinkedIn.

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