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Rohit Badlaney, VP Product Management and Strategy, IBM Cloud, joins Neha Kulkarni to discuss why desktop-as-a-service is increasingly becoming an important technology investment for IT teams. Badlaney talks about the checks IT teams need to run before finding a DaaS package that fits their needs.
In this edition of TechTalk, Badlaney explains how businesses can ensure their DaaS investments are strategically aligned to their goals. He also provided tips on training and expertise for IT teams to manage DAAS from their end.
Key ways to explain why DAS investments are important:
- It provides users with convenient and consistent access to applications and data on all devices
- It eliminates the business need to send a physical device to a new employee
- Businesses no longer need to upgrade their endpoint devices frequently.
Here are excerpts from our exclusive interview with Rohit Badlaney, VP Product Management and Strategy, IBM Cloud:
Rohit Badlaney, VP Product Management and Strategy, IBM Cloud
SWNI: Can you tell us about your role at IBM Cloud and how your journey led you to Desktop-as-a-Service (DaaS)?
Rohit: I am a long-time IBMer and have been with the company for over 20 years in roles across our software, systems and cloud portfolios. During my time at IBM, I used my computer engineering background as a member of the core product engineering team, where I held management roles in customer success and profit and loss. Today, I am the Chief Product Officer of IBM Cloud, driving the strategy and product management organizations. The various roles I have held over the years have helped prepare me for the work I do today.
At IBM Cloud, we’re constantly looking for ways to innovate and deliver the best solutions to increase productivity as our customers move further along their hybrid cloud journey. In particular, with the rise of remote work during the pandemic, our clients have found that they need to pack years’ worth of digital transformation into months.. This brings desktop-as-a-service (DaaS) to the forefront of their minds as they strive to enable continuous productivity regardless of location. For this reason, we are creating convenient and consistent access to applications and data across devices for users in (DaaS) offerings.
See more: Deskless workers want, and deserve, better technology.
SWNI: How does DAS work and why is it increasingly becoming an important technology investment for IT teams?
Rohit: DAAS is a way to deliver complete virtual desktop environments to users, including operating systems, applications, files, and user preferences from the cloud. As workers and workspaces become more flexible, DaaS offerings allow users to access their desktop environment from anywhere and from a variety of devices, including PCs, laptops, tablets, and smartphones. When working on desktops virtual machines Hosted by the cloud provider’s managed compute, storage and network infrastructure, users can get the same desktop experience no matter which device they use.
“As remote work has become more popular, especially in the last two years, this technology has become increasingly popular. With employees working from different locations and using different devices, organizations need to provide a robust and consistent user experience to increase remote and mobile productivity.”
With a DaaS solution, employees can be sure that they can easily work from anywhere with the same applications and data, no matter what device they use. This extends to contract and temporary workers as well, as DAS eliminates the need for businesses to transport physical equipment to a new employee. Instead, the user can be given direct access to the organization’s applications and folders during their work, simplifying the onboarding process. Organizations should simply disable access when the user leaves the company.
SWNI: Security and compliance standards vary by industry and organization, so what checks should IT teams perform before finding a DaaS package that meets their needs?
Rohit: Before deciding which DaaS package best fits your organization’s needs, IT teams should consider the type of security protections deployed by any DaaS provider. In particular, they should evaluate capabilities such as data encryption methods, multi-factor authentication and data recovery – to name a few. Additionally, they must determine whether their country has specific laws that require data to remain local, even if the end user is located elsewhere. In that case, it’s important to make sure the DaaS provider has the capabilities to store your data where it needs to be. In addition to that, Your service provider should have extensive experience and expertise in DaaS.
“Setting up and managing a DAAS virtual desktop infrastructure (VDI) environment – ​​including the virtualization layer, servers, storage and network – can often be a complex task that consumes time and resources.
Not to mention, maintaining compliance and passing audits is time-consuming. To make this easier and to avoid introducing risks, it is extremely important to choose a certified provider with DAS and VDI knowledge, which will reduce the burden for the company, not increase it.
See more: Tech workers aren’t rushing back to offices, here’s why.
SWNI: Initial investments in DAAS are more cost-effective than virtual desktop infrastructure (VDI), but organizations may find that a subscription model can result in higher costs over time. In your view, how can businesses ensure that their DAS investments are strategically mapped to their goals?
Rohit: I believe the first step is to understand your performance needs as a business over time to ensure you are investing in the right place. For example, do you need high-powered vCPUs for sophisticated 3D animation? Are fixed systems used primarily for productivity applications useful or unnecessary for your organization?
“Once you understand your organization’s application needs, you can better deploy the right high- and low-power virtual desktops—all while providing your workforce with the tools they need to succeed. You should regularly review subscriptions to make sure you’re using the capabilities most relevant to your business needs and that you’re putting resources in the right places.
Additionally, with DaaS, businesses don’t need to upgrade their endpoint devices frequently. For example, a DaaS desktop runs like new on a four-year-old device. This allows organizations to save on capital and allocate resources to other areas.
SWNI: While desktop-as-a-service is managed by the provider, the organization’s IT teams are expected to maintain functionality and specific endpoints. What training and expertise is required for enterprise IT teams to manage DAAS from their end?
Rohit: Although DaS is managed by the vendor, it is important for IT teams to have a basic understanding, so they can make relevant improvements to protect their DaS infrastructure. In particular, IT teams are responsible for managing applications, data, software licensing and user access, as well as securing endpoint devices.
“The IT team has a better understanding of the performance needs of the business, so they need to be able to identify whether their DaaS offering is helping to achieve those goals, and alternatively, it’s not.”
Often providers will have trainings or webinars that you can attend to provide tips and tricks on how to make significant improvements beyond what your provider can provide.
See more: Change Your Software Development Strategy: Three Steps to Avoid DevOps Pitfalls
SWNI: While DAS can provide more security than traditional workplaces, it is not immune to vulnerabilities. What IT teams should be looking out for when simplifying DaS storage in the cloud?
Rohit: Leveraging insights from your DaaS provider is critical when simplifying storage on the cloud. Although it is important to have As a certified organization focused on promoting cloud desktop delivery as your DAAS provider, organizations should ensure that they implement additional security protocols.
For example, it’s important to use multi-factor authentication and use a service that is regularly scanned and analyzed by a cybersecurity team. Security must also go beyond DaaS itself – users must ensure that the devices on which DaaS is deployed are secure.
See more: How to get SaaS contracts right and get the most out of them in 2022.
SWNI: With the rise of desktop-as-a-service, which DaaS trends will shape technology investments in 2022 and beyond?
Rohit: The flow of remote and hybrid jobs may slow down or disappear entirely. As a result, DaaS providers continue to invest in high performance Key solutions for enterprises to ensure business continuity. The DAAS market is growing year by year and is expected to reach 17.8 billion dollars in 2029 Latest report.
“The goal of many technology providers is to simplify and optimize data usage for their customers, whether that’s through cloud-based infrastructure or some other type of solution.”
With DAS, we are working towards this goal, and this will continue to shape investments for years to come. We can see Daas becoming the dominant model for enterprises rather than traditional desktop models. Gartner expects Daas to overtake VDI deployments by 2024. As organizations adopt a hybrid cloud approach and the cloud computing industry expands, so will the Daas market.
About Rohit Badlaney
Rohit Badlaney is vice president, product management and strategy at IBM Cloud. He owns product management and go-to-market execution for IBM’s public cloud portfolios. Over the past 20 years at IBM, Rohit has held several other product roles in IBM’s Systems, Software and Cloud divisions, most recently serving as Vice President of IBM Z Hybrid Cloud (DevOps, AIOPS, Cloud Portfolios).
Prior to that, he was Business Director of Systems Management and Ops Analytics at IBM Z Software. Prior to that, he held a number of middle management and technical leadership roles in IBM’s software and systems groups.
About IBM
IBM is a leading global hybrid cloud and AI and business services provider, helping customers in more than 175 countries make sense of their data, streamline their business processes, reduce costs and stay competitive in their industries. Nearly 3,800 government and corporate entities in critical infrastructure fields such as financial services, telecommunications, and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to effect digital transformation faster, more efficiently, and more reliably. IBM’s breakthroughs in AI, quantum computing, industry-specific cloud solutions and business services offer our customers open and flexible options.
About Tech Talk
Tech Talk is an interview series featuring prominent CTOs and senior technology executives from around the world. Join these technology and IT leaders as we share their insights and research on data, analytics and emerging technologies. If you are a technology expert and want to share your thoughts, write neha.pradhan@swzd.com
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Image source: Shutterstock
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