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More business travelers have been affected by airline delays, cancellations and other problems this year, according to a new study by travel management company Agency, with nearly half choosing to cancel future trips rather than deal with more issues. Termination.
Staffing issues and supply chain problems have caused airlines around the world to delay and cancel flights, and Europe’s airport capacity shortages and even sales restrictions. A survey of 750 business travelers from the United States, England and France this year by the agency and Census found that 73 percent experienced some form of disruption.
Some of those travelers have had enough. Although 94 percent of respondents said they see the benefits of getting back on the road to work, 49 percent of those surveyed indicated they would rather cancel an upcoming trip than deal with a flight disruption.
“I don’t think we’ve ever had 50 percent of people asking for business travel because of what could happen,” agency president Mark Holyhead told BTN Monday at the International Business Travel Association conference in San Diego. “You might have this in Denver in November, but you didn’t have as much faith in my business plan as I did.”
Some of those who still plan to fly have taken steps to reduce their chances of experiencing flight problems. 46 percent of those surveyed said they booked early morning flights to avoid delays or cancellations.
“Because of your perspective on what’s going on, you’re more likely to book a flight in the morning because it’s more guaranteed than waiting until later in the day,” Hollyhead said. “I think this is new.” Traditionally, he said, most travelers would schedule flights around their meeting plans or business needs, but “if I put a pointer into my personal life, making sure I have a better chance of getting to where I want to go. Sometime, that’s a very different lens for business travel.”
Hollyhead points out that most corporations today don’t take a hard line with travelers to schedule around a problem, despite the added cost.
Agency parent American Express Global Business Travel unveiled tools designed to help travel managers and travelers deal with flight disruptions, and 74 percent of the agency’s survey respondents indicated that they are more likely to use technology tools “like apps and virtual agents” already. Epidemic.
“People want a mix of confidence that’s expressed in the tools you give me to do my job and knowing I can pick up the phone or use the tools,” Holyhead said.
Amex GBT adds features for flight disturbance management
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