Health tech startup Suki is using artificial intelligence to make patient records more accessible to every doctor


On its website, healthcare technology startup Suki AI describes its Suki Speech platform as “the most intelligent and responsive voice platform in healthcare.” The company builds software designed to help doctors more easily and efficiently complete patient documentation in patients’ electronic health records, or EHRs. The idea is simple: By making charting fast and accessible—and that’s accessibility, especially for doctors with their own conditions—more doctors can shift their energy from the bureaucratic side of medicine to the actual practice of the profession. Also, doctors spend the king’s ransom in medical school to help PeopleDo not push the leads instead of them.

In a press release this week, the Bay Area-based company announced a partnership with EHR maker Epic that will add deeper integration of Sukin’s AI-powered voice assistant technology with Epic’s records tech. Suki describes its popular Suki Assistant as “helping clinicians complete time-consuming administrative tasks by voice and recently announced that it can generate clinical notes by listening to patient-clinician conversations. The integration allows notes to be instantly sent to Epic, updating the relevant sections.

“Environmental documents hold great promise for reducing administrative burden and clinical disruption, and we are excited to work with Epic to deliver a complex and easy-to-use solution for its customers,” said Punit Soni, Suki’s CEO, in a prepared statement. “Suki Assistant represents the future of AI-powered voice assistants, and we’re thrilled to have it integrated with Epic through the Ambient APIs.”

In an email interview prior to the announcement, Sony explained that Suki’s mission is to “make healthcare technology invisible and helpful so clinicians can focus on patient care.” Sony and team carry out their mission through their flagship product in Suki Assistant. According to Sony, the company’s origin story began when it saw a huge gap in the health technology market. He said clinic burnout remains a major problem in the industry as society comes to terms with the pandemic. In the meantime, Sony cites statistics from a recent survey showing that 88% of doctors would not recommend their profession to their children. Sonny feels that the reality of his concern is indicative of societal and financial problems. “When used properly, I believe that AI and voice technologies can transform healthcare and help eliminate administrative burdens,” he said. “Suki has spent years investing in our technology to develop solutions that reduce burnout, improve and increase quality of care. [the return on investment] for health care systems”.

When asked how the Suki Assistant works technically, Sony said, “It’s the only product on the market that integrates with commonly used physician workflows like Epic.” He then told me that the company used generative AI and large-scale language models to train Suki’s software; One of the team’s main goals was to build an assistant that (reasonably) understands natural language. The team didn’t want people to remember some rote syntax that resembled interacting with a fake-feeling command line. Clinicians ask questions such as, “Who is my next patient?” You can ask questions. or “Suki, what’s my schedule?” Additionally, users can request the assistant to take order notes and display a list of patient allergies. “Our goal is to make Suki as intuitive and easy to use as possible, and to do that we use the latest technologies in voice and AI,” Sony said. “Using Suki should be as easy as picking up a phone, opening the app and speaking to it naturally. There is a lot of technology under the code to enable that experience.

The dots between AI and healthcare and accessibility are easy to connect. For one thing, as I mentioned in the guide, it’s true that a doctor having a physical condition — for example, carpal tunnel — can make administrative work like updating charts not only depressing, but also disabling. Perhaps using a pen or pencil for even a few minutes will cause the carpal tunnel to flare up, without adding to the conceivable eye strain and fatigue. Suki obviously doesn’t position anything they build for accessibility, but it’s clear that Suki’s assistant is just as important to consumer-facing digital guardians as assistive technology like Siri and Alexa. The bottom line, at least in this context, is that many doctors will do better if they use Suki to protect patient records. The fact is they will be Feeling It’s better as a side effect that they do their jobs efficiently.

Feedback on Suki’s assistant has been “really positive,” according to Sonny. Suki cites a large healthcare system using Epic as its health records provider when looking at how it can efficiently roll out schedules and integrate with Epic’s software. Suki’s ability to take note of the atmosphere also suggested people’s enjoyment. All told, Sony said people in the field are enjoying Suki’s technology in their everyday lives, saying, “They appreciate the freedom and flexibility of Suki because they can now make their notes.” [and more] They don’t need to be in front of their computer wherever their phone is.

Ultimately, what Sony and its team have done is harness AI to do real good for the world, not simply by making it more efficient, but by holding the record — not unlike Apple’s just-announced personal voice and speech access. Features change the usability game. As Sony explains, it’s just artificial intelligence and machine learning technology. It is soulless, inanimate, inhuman.

“On his own, [AI] Nothing will be solved,” he said.

“Suki’s core value is every pixel in the company,” Sony continued. [created] In the service of the medical professional. That culture is what makes us unique. Anyone can build a product, but the special sauce that is important is compassion. This is the magic that is the core of Suki.

Looking ahead, Sonny understood the opportunities for his work.

“Our mission is to make healthcare technology invisible and helpful so that clinicians can focus on what they love: patient care. We want to be able to help every clinic that needs more time, and we’re just scratching the surface of what we can do,” he said of the company’s future. “Our technology has many potential applications. They range from simplifying the ordering process to helping nurses complete tasks by voice to allowing clinicians to answer patient portal messages by voice. The feature roadmap we’re working on is big and exciting, and I can’t wait to show this work to the world.

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