Despite the negative publicity about recent years Abuse of people A new independent study of mental health patients at mental health centers across the country found that most patients were happy.
The 38-page study in Hebrew showed that 72% of the patients questioned were satisfied with the treatment. Fully 90% are satisfied with the respectful treatment they received, and 82% feel they are in good hands; 88% said they felt protected and safe in the hospital; 81% found their questions answered effortlessly; 74% are satisfied with the condition of the hospital; And 84% said they could contact their primary care provider with any questions.
In addition, 70% of patients said that the discharge preparation process was discussed with them, 69% of them were satisfied with various activities, and the patient empowerment index was 74%. Nationally, the patient experience summary score is 78 percent, according to the survey.
The Ministry of Health has published the results of a survey conducted in mental hospitals and clinics between November 2021 and June 2022. A total of 1,052 male and female patients aged 18 and over who had been hospitalized for at least 12 days in open and closed wards were interviewed and 40 questions were asked on a variety of topics. Hospital staff were not present during the survey.
Patients who are treated against their will are less satisfied
In general, low satisfaction levels and in most parameters were found among groups of patients They were hospitalized against their will. At risk, patients are hospitalized in closed rooms and young people aged 18 to 34 years.
Health Minister Moshe Arbel said, “Improving the patient experience is a very important issue in the health system in general, especially in mental hospitals and clinics. A team that is committed to the service provides a positive experience for the patient and leads to better quality treatment. Proper treatment includes emotional support and support for patients and their family members. It goes hand-in-hand with respect.Nursing staff with a strong sense of service help provide a positive patient experience.
Director General of the Ministry Moshe bar Siman Tov He commented that he is leading comprehensive strategic changes in the mental health sector, including the psychiatric hospitalization system, along with the community clinic system. “This survey allows us to draw the necessary conclusions, integrate them into work plans and continue to strengthen the entire system and work to improve the treatment of patients and their well-being.”
Dr. Hagar Mizrahi, head of the Ministry’s medical department, added, “The results of the survey showed an improvement in most of the indicators, which is the result of medical teams that consider the importance of hospitalization of patients. Part of general psychiatric treatment. This is done by involving patients and their families in the hospital process, improving the level of hospitalization and the patient’s environment. , holding discussion groups with patients and families, internal surveys, training caregivers, patient autonomy and special interventions as needed.
“However, the officials of the ministry said that the survey explores the challenges in mental health centers that need improvement, including the explanation of the treatment plan and paying attention to the social rights of patients, as well as the process of preparing for discharge. Participation in decision-making and the enrichment of various activities throughout the day.