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BROCKPORT — Oak Orchard Health (OOH) has been awarded the Joint Commission’s Gold Seal of Excellence for Ambulatory Care and Behavioral Health, demonstrating consistent performance standards.
The Gold Seal is a quality mark that reflects a healthcare organization’s commitment to providing safe and quality patient care.
Oak Orchard Health conducted strict surveillance on June 14-16 without an announcement on its website. During the visit, a team of Joint Commission reviewers assessed adherence to ambulatory care and behavioral health standards, including management, quality and safety measures, care environment, infection prevention and control, emergency management, medication management, and the rights and responsibilities of the individual.
“This is a comprehensive recognition and our team is honored by this gold certification to demonstrate our commitment to our patients,” said Karen Kinter, CEO of Oak Orchard Health.
The Joint Commission’s standards are developed in consultation with health care professionals and providers, measurement experts, and patients. They are informed by scientific literature and expert consensus to help healthcare organizations measure, evaluate, and improve performance. The surveyors conducted field observations and interviews.
“As a private accreditor, The Joint Commission investigates health care organizations to protect the public, identifies gaps in care and works with the organizations to correct them as quickly and sustainably as possible,” said Chief Operating Officer Mark Pelletier, RN, MS. Accreditation and Certification Operations, and Chief Nursing Executive for The Joint Commission. “We appreciate Oak Orchard Health’s continuous quality improvement efforts for patient safety and quality of care.”
To achieve this recognition, the clinical leadership, managers and line staff had to focus on the 15 steps applied to OOH and develop processes and procedures to meet them. They are also trained to meet and meet JCAHO standards.
Based in Brockport, Oak Orchard Health has clinics in Alexander, Batavia and Corfu in Genesee County. Albion and Lyndonville in Orleans County, Warsaw in Wyoming County, Brockport in Monroe County, and Hornell in Steuben County.
A new mobile clinic that opened in April will bring primary and preventive care to communities in Genesee, Orleans, Wyoming, Monroe and Steuben counties.
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