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Monash Health, one of Victoria’s largest public health services, is implementing a new messaging app developed by IT services provider FiveP on Microsoft Teams.
Dr Michael Franco, CMIO at Monash Health, said Barrett, a role-based messaging solution, was being trialled with more than 600 medical registrars across five health service hospitals.
What is it about?
Barrett enables closed communication between clinical and frontline staff. It allows users to know exactly who to contact and connect instantly.
One of his main skills is to acknowledge the exchange of messages between parties, ensuring that any open communications are transferred to new employees on their shifts. It also helps users easily view and prioritize messages.
In addition, Beret offers auditing and monitoring of all communications through an administrative dashboard and EMR/PAS system integration.
It started in October last yearThe messaging extension on Microsoft Teams was originally developed to support clinical communication at Austin Health.
Why is it important?
Monash Health chose to trial Barrett because of its potential to improve clinical communications and streamline its internal contact centre. Mark Gravel, director of technology business services at Monash Health, said: “Because Barrett can relay messages directly to registered clinicians, we expect the volume of calls to be reduced with our switch and fast data exchange.”
His pilot “provides a consistent, streamlined and timely clinical communication system, allowing our frontline staff to spend more time directly on patient care,” said Dr. Franco.
The biggest trend
Elderly care provider Third age health They face similar communication problems during New Zealand’s high turnover of workers. Recently, it has expanded its use of Cello Health’s internal clinical communication platform. It adopted the messaging app last year to ensure uninterrupted communication between employees amid rising cases of Covid-19.
On the record
“A hospital is an environment with many different communication methods, which can contribute to high variability. Our goal with Barrett is to help rationalize and optimize the tools and communication methods in use by significantly improving overall communication. For rapid response to patient situations, such as secure clinical image sharing and The ability to use one-touch multi-disciplinary meetings,” FiveP Managing Director David Dennis said of the messaging solution.
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