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TrustRadius recognizes the Customer Success Leader’s commitment to corporate social responsibility and customer care.
Washington, October 5, 2022 /PRNewswire/ — Churn ZeroFor the leading platform and partner in customer success, it received the 2022 TrustRadius Tech Cares Award for the third year running. The award recognizes ChurnZero for its culture of care, social responsibility and support for employees and customers, inclusion, skills development, career education and mental well-being in the important and fast-growing field of customer success.
“ChurnZero is committed to creating an empowering, inclusive and supportive culture within our company and the industry as a whole,” said Yu Mon Tang, CEO and Founder, ChurnZero. “We work hard to make sure our team members are connected, recognized and included. We believe diversity drives innovation. We do the same for our customers and go the extra mile to help them thrive. A company that cares and an industry leader.”
Dedicated to Churn Zero employees
To double its headcount and expand globally, Churn Zero doubled down on its award-winning, remote-first team culture in 2022. Recent initiatives include “Zero Coffee Churn”. Promo, as well as quarterly team holidays, and flexible PTO to support employee mental health and well-being. The company has a rotating schedule in the office. Washington DC Office workers come to the office three times a month to ensure that they can meet as many colleagues as possible.
Two new employee resource groups reflect CurnZero’s commitment to a team culture where diversity is valued and everyone is empowered and included. The CurnZero BIPOC Affinity Group is committed to advancing the success of Black, Indigenous and communities of color by promoting equity, diversity and inclusion. Its Pride Connections group is an inclusive environment for lesbian, gay, bi, trans, queer and queer employees to share information, ideas and support. Both groups are open to all.
Community dedication to customer success
Throughout 2022, ChurnZero will showcase its community culture with more than 30 live and virtual educational events for clients and the broader customer success industry. These events include a nationwide tour of RYG’s ongoing Customer Success Summits, where customer success professionals—many of whom work remotely—meet and interact in person.
Other events include wellness and career-focused topics such as managing work-related stress and exploring career options. Recently, ChurnZero’s ongoing webinar series included popular talks ‘Surviving stress in CS’ and ‘From Overkill to Over Quota’, and the company’s flagship BIG RYG 2022 conference included workshops on resilience and navigating stress and building communication and morale in remote teams.
About Churn Zero
ChurnZero is a recognized leader in customer success helping subscription businesses succeed at scale. The company is known for its strong customer success platform and ongoing partnerships with its customers to ensure they have everything they need to improve efficiency, increase revenue and deliver the best possible customer experiences.
With the platform, customer success teams can identify potential problems early and identify opportunities for innovation and expansion. Best-in-class automation and in-app communication make it easy to connect with customers and drive them to value.
As customer success professionals serve customer success professionals, the CurnZero team prides itself on being trusted partners, advisors and coaches.
In the year Founded in 2015, ChurnZero is a remote-first company with headquarters. Washington DCAnd in an office Amsterdam.
About Trustradius:
TrustRadius is the most trusted research and evaluation platform for business leaders to find and select the right software for their needs. Decision makers in all industries rely on proven, peer-reviewed guidance and research from TrustRadius. Sellers engage and convert aspiring buyers by telling their unique story through rich reviews. More than 12 million visitors per year create and participate in high-quality review content and information Trustradius.com. In the headquarters Austin, TXTrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners and Next Coast Ventures.
Media Contact: Heather Philbin, [email protected]
Source Churn Zero
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