As the world embraces economic recession, companies worldwide are looking for new ways to create value for customers, increase revenue and monetize their services. Health care is especially at a crossroads; Costs are rising, profit margins are thin, labor shortages are rife, and the need to deliver better care and outcomes has never been higher.
With these factors in mind, organizations are determining their approach to healthcare delivery and which problem to address first. However, the industry undoubtedly recognizes the need for high-quality healthcare services.
This is where Dollar General sees a promising opportunity. The historic retail-focused company announced last week that it will partner with leading mobile healthcare service Docgo to enable basic healthcare services. DocGoIt prides itself on several factors, including a relatively new service, skilled suppliers, a strong transportation and logistics network, and an advanced data and AI platform. It also increases the ability to go the “last mile” by deploying providers to enable on-site care that requires the patient to travel to a physical clinic.
Dollar General is moving forward as part of this partnership.Security” initiative, stating that this new platform will enable “quick and easy health visits…outside the store.” Services include preventive care such as physicals and routine exams and chronic health conditions such as diabetes, asthma and high blood pressure.
This move by Dollar General is a strategic way forward to increase revenue and diversify itself. The value for patients and consumers is relatively simple: with this new business idea, it’s easier to take care of health issues or fill a prescription than to quickly run to the store to buy basic items or groceries. Certainly, consumers will definitely appreciate this, especially as convenience in healthcare is becoming a major issue after the Covid-19 pandemic.
Dollar General is certainly not the only retailer trying this model. In the last two years Walmart It has significantly expanded its healthcare capabilities in stores. Again, the company is trying to facilitate convenience for customers by providing an affordable and easy way to access healthcare. The health business and the retail business are symbiotic: foot traffic in one hopefully spreads foot traffic to the other.
In general, companies are increasingly committed to doing so. Full By simplifying the healthcare journey, not only the convenience of the environment, but also price transparency, faster turnaround times, wait times, and overall better customer service for these services. After all, healthcare is ripe for disruption in this way because, for many years, it has not prioritized customer service-oriented regulators, but rather the primary goal of trying to achieve greater health outcomes. This is not enough for modern society, which requires not only high results, but also great customer service and comfort.
Dollar General’s initiative with DocGo is definitely something to watch in the coming months and years. With more than 18,000 stores nationwide, there is ample scope to grow this service not only in terms of business opportunities but also in terms of providing convenient and accessible healthcare services to people.